ABOUT THE POSITION

We are currently looking to hire a Customer Success Specialist who is focused on building relationships and managing a book of business including some of our largest customers. Our Customer Success team works with our most valued customers to engage them in using the licensed Agilis Systems’ telematics software solutions in their day to day operations of their business. This role partners with our customer success, sales and product teams to deeply understand how each customer is using our solution today, engage and educate the customer by sharing best practices to expand their use, identify opportunities for new solutions, and ensure the customer understands the long term inherent value for our solution. Success is this role is measured through customer engagement, growth and retention, along with the referrals generated from your interactions. If you have the right mindset and skillset to be successful and execute the responsibilities for this role, we would love to hear from you!

ESSENTIAL FUNCTIONS

• Deliver a positive Agilis Systems customer experience for our customers; owning the success of the customer journey through providing timely and appropriate resources and guidance the leads to high level of customer retention
• Work with clients to establish their personal goals with our solution, and purposely work with them to achieve their goals
• Manage expectations and deadlines with customers to keep them on track for a successful onboarding experience.
• Internal and External Advocate: Be our customer’s go-to person and navigate internal processes to provide the best outcome for the client and our market
• Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate.
• Build strong, consultative relationships with our customers, their fleet managers and business owners, to ensure they can confidently use the Agilis Systems platform
• Establish a high level of personal credibility and build strong relationships to improve customer satisfaction
• Monitor customer health, usage, and activity to assess risk and apply retention initiatives
• Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience
• Establish a trusted/strategic advisor relationship with each assigned client
• Be comfortable interacting with the customers leveraging all manners of communication, including phone calls, email, social networks, and webinars
• Work cross functionally to identify cross sell opportunities that lead to new business results
• Proactively engage with customers to communicate new product features that bring value to their business needs
• Ask for and leverage client referrals, associations and networking to pass leads to our sales teams
• Other various tasks and assignments not listed above may be expected in this role

QUALIFICATIONS

• Related Bachelor’s Degree required (Sales, Marketing, Business Administration etc.)
• A 3+ year work history in Sales and Marketing related roles within a SaaS organization, preferably in customer success or similar roles
• Genuine passion for creating a positive experience and bringing meaningful value to our customers
• Team oriented individual who enjoys collaborating with others
• Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
• Ability to review customer performance data and trigger customer outreach accordingly
• Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization
• A passion for building business plans, and executing strategic initiatives with your customers
• Comfortable in a fast-paced technology company, start-up experience is a plus
• Proven ability to succeed in an ever evolving, metrics-driven environment
• Previous experience in a role directly managing customer success and onboarding customers into a new solution
• Strong self-initiative and proactive problem solving

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 PTO Days

ABOUT THE POSITION

Agilis Systems is hiring a Marketing Automation Manager to further establish us as a leader in the fleet and asset GPS tracking space. This includes using HubSpot to drive high performing demand and lead generation programs, develop customer engagement campaigns, and evaluate and optimize performance. We are looking for an experienced candidate who has experience working with HubSpot and Salesforce.

In Marketing we are a team of individual contributors coming together to define strategy and then deliver on our own areas of expertise. As a member of this team, you’ll come up with goals and ideas and then bring them to life. You will play a vital role in our budding sophisticated, creative, data-driven, highly intelligent, best-in-class marketing team. You’ll be part of a strong, diverse team—all aligned to do great work.

The ability to take ideas all the way from concept to execution is a must. We are looking for someone who not only is a HubSpot power user, but also has expertise in email marketing and demand generation with the gumption to push new ideas and to foster more human to human interaction (not B2B or even B2C). A strong portfolio demonstrating a range of work and potential is a plus.

ESSENTIAL FUNCTIONS

At Agilis Systems, we simplify the complicated world of fleet and asset GPS tracking for small to mid-sized service companies and fleets. We’re not satisfied with that. We are invested in removing unnecessary friction both internally and externally. We ask ourselves what we can do to make this easier, better, faster, etc. for everyone we touch (e.g., employees, customers, vendors). We want to continue to grow and be the gold standard. Getting there will require wickedly smart, passionate individuals who are ready to push our thinking and help shape our future. Yes. We have ambitious goals. That’s where you come in.

Here are some examples of projects you might work on:

• Create content-rich campaigns for prospective customers to open conversations for our inbound and outbound sales teams
• Conceptualize engaging and educational monthly content for existing customers to deepen their experience with our products
• Collaborate with our sales development teams to seamlessly move prospects from nurturing campaigns to purchasing conversations
• Consult with all departments to find new and creative ways to use automation and data to reach new and existing customers—e.g., improving customer support communication, enriching product development with customer survey outreach, etc.
• Other duties as assigned

QUALIFICATIONS

• Degree in Marketing, Business, Liberal Arts or related field preferred
• 3+ years of agency or corporate marketing experience required
• Hands-on experience and demonstrable work with HubSpot is a must
• Experience working with cross-functional teams
• Proven ability to succeed in a B2B marketing environment, integrating with sales and driving qualified leads
• Strong analytical skills and data-driven mindset required
• Excellent communication skills

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

In addition to working on a team of wickedly-smart yet down-to-earth individuals who will challenge you to be your best every day, our benefits are top-notch including medical, dental, vision, 401K, generous PTO, parental leave, and more.

It’s a fast-paced environment with opportunities for growth and reward. The company promotes life/work balance to achieve maximum performance professionally and personally. Our goal is to help you win at life by loving your job.

ABOUT THE POSITION

The Fulfillment Department is an integral part of the Operations organization, receiving incoming deliveries of material and devices and fulfilling, tracking and coordinating customer orders through the fulfillment process. The Fulfillment Analyst (3G Sunset Project) will ensure orders and RMAs are processed in a timely manner, verifying incoming/outgoing devices are marked properly to maintain inventory control. The Fulfillment Analyst will be required to keep the department clean, well-organized, and safe as well as help on other projects as needed. The ideal candidate will be a detail-oriented team player with the proven ability to multitask and problem solve in a fast-paced work environment.

ESSENTIAL FUNCTIONS

• Maintain knowledge of current products, offers, policies and effectively apply knowledge
• Pick and/or package devices, tablets and/or accessories/materials for shipment according to requirements and update inventory systems accordingly
• Receive devices, accessories, packaging, supplies and any other related materials and assist with unloading and stocking to ensure items are properly marked and inventoried
• Process Return Merchandise Authorizations (RMAs) for sales returns, exchanges, defective product returns and shipping errors
• Work with the Fulfillment Team and other Linxup Teams to expedite resolution of orders, RMAs, and shipping issues.
• Participate in inventory management by conducting periodic physical counts ensuring proper reporting, inventory tagging, and investigating and resolving inventory discrepancies
• Maintain an understanding of all internal systems, processes, and procedures
• Create or update standard operating procedures
• Maintain an organized work area and warehouse with inventory, packaging, and related supplies
• Maintain a safe and clean work environment by assisting in disinfecting work areas, removing trash, and breaking down boxes
• Assist in ordering fulfillment supplies, packaging, and other related materials
• Document issues and the resolutions identified to improve fulfillment processes, including but not limited to orders, RMAs, inventory, vendors, etc.
• Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
• Consistently meet or exceed individual and team SLAs and performance objectives
• Perform other duties as assigned

QUALIFICATIONS

• Inventory management and distribution experience
• Strong PC skills and proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to handle multiple tasks in a fast paced, changing environment
• Excellent written and verbal communication skills required including ability to communicate technical information to non-technical audiences
• Organizational and time management skills required
• Excellent problem solving and decision-making skills
• Exceptional attention to detail
• Self-starter and good analytic skills for improving process tasks and efficiency
• Ability to learn quickly and work independently
• Must be able to lift up to 50 lbs.
• Must be able to stand and walk up to 50% of the time
• Customer and team focused attitude

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 7:30 AM until 4:30 PM
• May require additional hours weekly to complete assigned work
• Training on RMA procedures, fulfillment process and device products

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION:

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth in our Mid-Market Channel (5-100 devices). This candidate will be responsible for prospecting and closing sales, tracking channel sales activity, and providing sales projections.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

• Prospect into assigned or discovered leads and conduct aggressive selling efforts
• Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
• Serve with other departments to facilitate relationships in order to achieve the organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Ensure reporting and communications are frequent and bi-directional
• Prospect, educate and qualify leads to create sales-ready opportunities
• Own outbound sales activity targeting new clients within the assigned channel while taking on new channels and opportunities as needed
• Leverage client referrals, associations and networking
• Qualify new business opportunities to set web-based meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and account management
• Prioritize opportunities and coordinate with internal resources to provide the best customer experience
• Other duties as assigned

QUALIFICATIONS:

• A Bachelor's Degree in Business or Technical discipline or equivalent experience in a related field
• 5+ years of relevant work experience
• Bilingual in English/Spanish is a plus
• Working knowledge of the most current technologies and products used in the industry
• Strong sales experience and phone etiquette required
• Must have excellent written and verbal communication skills
• Experience with business R.O.I. and operating expense management
• Resourcefulness in problem solving with the ability to respond with a sense of urgency
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com)
• 3+ years of quota carrying sales experience in a high activity B2B sales environment
• Ability to establish rapport with multiple levels of decision makers
• Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT:

• The hours of this position are Monday through Friday from 9:00 AM until 6:00 PM
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

We are looking for a Retention Specialist to join our growing organization! The Retention Specialists maximize every opportunity to re-establish exceptional customer service and can advise customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical knowledge and/or carrier experience.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution
• Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
• Assure quality and accurate representation of products
• Represent Agilis professionally and ensure that customers have an exceptional experience
• Consistently improve retention efforts and achieve monthly retention rates
• Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources
• Additional duties as assigned

QUALIFICATIONS

• 5+ years of customer service, sales or customer success experience preferred
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
• Must be a quick learner and self-starter with the ability to follow through on commitments
• Flexibility– responsibilities may expand or change with the business needs
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills, problem solving and decision- making skills required
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Hourly Salary and Monthly Bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)

This position is located in Charlotte, NC

ABOUT THE POSITION

Agilis Systems is currently looking for a tenacious and dynamic Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Sales Teams. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth. The BDR should be a self-starter with a track record of successful, credible lead follow-up, and sales development experience at multiple executive levels within a small to medium sized organization.

This position is for a new office in Charlotte, NC. Success in this role has potential to grow into an Account Executive position in the future. If you are looking to join a growing organization to employ your sales skills or jumpstart your career in sales with an amazing tech company, we want to hear from you.

ESSENTIAL FUNCTIONS

• Connect with potential customers through outbound cold calling, a minimum of 70 calls/day
• Generate new business opportunities/sales by prospecting and qualifying leads through an outbound strategy leveraging both cold calls and email
• Establish and transfer qualified opportunities for Account Executives
• Meet daily activity KPIs and achieve monthly quotas
• Track all activities using Salesforce (CRM) to build a pipeline and should all relevant prospecting information with the Account Executives
• Research accounts, identify decision makers, and generate interest in our platform
• Maintain and expand your database of prospects within your assigned territory
• Actively listen to prospects to uncover hidden objectives to fully understand and qualify needs required
• Develop and maintain professional relationships externally and internally
• Other duties as assigned

QUALIFICATIONS

• Working knowledge of sales prospecting or sales development experience highly preferred.
• Experience working with Salesforce.com or similar CRM preferred
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Self-motivated, high energy, and dynamic outbound sales phone presence required
• Proven ability to learn and thrive in a fast-paced environment as a team player
• Must have excellent verbal and written communication skills
• Motivated to build a lasting career in sales
• Driven to make an impact and exceed sales goals
• Competitive nature with a track record of over-achieving quota
• Hunter mentality with the capability to grow your skills as the business expands
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to multitask and manage your time accordingly

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Rapidly growing organization that is looking to promote from within
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision and 401(k) benefits are offered
• 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
• Other duties as assigned

QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules
• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand. Associates will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

This position is located in Charlotte, NC.

ABOUT THE POSITION

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth with a targeted approach within an assigned territory within our Mid-Market sales channel. This candidate will be responsible for prospecting companies, having conversations that help them to best understand the benefits and value of our solution, and closing sales. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth.

ESSENTIAL FUNCTIONS

• Prospect into an assigned territory for outbound sales activity targeting new prospects within assigned channel while taking on new channels opportunities using aggressive selling efforts
• Advise and co-develop with sales leadership the creation of new processes, tools, communications, training, and methodologies to ensure sales program's success across teams and departments throughout the company
• Work with other departments to facilitate relationships in order to achieve the organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Ensure reporting and communication is frequent and bi-directional
• Prospect, educate, and qualify new business leads to create opportunities to set web-based meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Leverage client referrals, associations, and networking to drive new business opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and prospect management
• Prioritize opportunities and coordinate with internal resources to provide the best customer buying experience
• Train, coach, and motivate the Business Development Team to help them prospect, develop pipelines and drive new business opportunities.
• Reporting and supervisorial duties as assigned by management
• Other duties as assigned

QUALIFICATIONS

A Bachelor's Degree in Business or Technical discipline or equivalent experience in a related field

• 5+ years of relevant work experience required
• 3+ years of quota-carrying sales experience in a high activity B2B sales environment preferred
• Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required
• Working knowledge of the most current technologies and products used in the industry
• Strong sales experience and phone etiquette required
• Must have excellent written and verbal communication skills required
• Experience with business R.O.I. and operating expense management
• Experience with multi-faceted pricing negotiations
• Resourcefulness in problem-solving with the ability to respond with a sense of urgency
• Excellent interpersonal and team skills
• Experience with solution and value selling preferred
• Hunter mentality with the capability to grow your skills as the business expands
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Proven ability to establish rapport with multiple levels of decision-makers

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision and 401(k) benefits are offered
• 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer to join our Engineering team. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a mobile software engineer on the Mobile Engineering team, you will be responsible for architecting and building the Android and iOS applications that our customers love and exemplifying our company's mission to "Simplify the Complicated."

ESSENTIAL FUNCTIONS

• Translate designs and wireframes into a high quality application
• Design, build, and maintain high performance, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and testability
• Consume third-party APIs, such as Google Maps and Firebase
• Work with multimedia and live video streaming
• Other duties as assigned

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Strong knowledge of Android SDKs, including ensuring compatibility with different Android versions
• Knowledge of iOS SDKs is optional but highly preferred
• Familiarity with RESTful APIs to access backend services
• Strong knowledge of modern user experience design principles, patterns, and best practices, including handling multiple screen sizes
• Experience with offline storage, multi-threading, and performance monitoring and optimization
• Knowledge of the open-source ecosystem and common libraries
• Experience with using Google APIs - Maps, Places, Firebase, Cloud Messaging
• Ability to understand business requirements and translate them into technical requirements
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration and build automation
• Experience with Scrum or other Agile methodologies is highly preferred

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION & BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• Flexible hours and work-from-home opportunities

ABOUT THE POSITION

As Agilis’ Director of Sales, you will be responsible for maintaining Agilis’ largest revenue pipeline while finding new and innovative ways to grow business within the channel. This role has the responsibility for leading both managers and individual sales contributors. You will be directing the team’s performance to budget, staffing the team to budget, obtainment of quota, and development of this channel as determined by the Senior Leadership team. The team has responsibility for assigned revenue growth targets through both current and new customers.

To succeed in this role, you need proven leadership experience and success in solution selling to organizations in the SMB and Mid-market space. We are looking for a hard charging entrepreneurial spirit with the ability to lead in a fast-paced environment, adjust focus on the fly while being able communicate those changes to their team in a way that keeps the motivation and momentum that you have built in place. You need to be results and data-driven, make use of a consultative approach to lead the sellers in understanding customer needs, have an intuitive ability to match our product offerings to the needs of customers, and be an outstanding communicator and leader. Proven success in selling subscription-based or SaaS software solutions is a huge plus.

You will work closely with our Marketing, Operations, and Product staff to develop and implement plans to achieve or exceed revenue targets. Your, and your team’s, focus will be primarily on reacting to and closing new business opportunities driven by our Marketing activities. Maintaining contact with existing clients to extend and expand our business relationships, as well as reaching out to prospects not in our Marketing funnel, are also activities that your team will be occasionally tasked with.

The current scope of this role is to oversee the Sales Development team, the sales Chat team, and the Inbound Account Executive sales team, with all employees associated with those teams being under the Inside Sales department.

ESSENTIAL FUNCTIONS

• Recruit, coach, mentor, manage and lead a varied team of sales leaders and sales professionals to achieve monthly, quarterly, and yearly sales targets
• Set aggressive sales goals for your various teams and take full ownership in leading each team to meet those goals
• Coordinate and design the reporting needed to diagnose, identify trends and readily dashboard the status to your sales team
• Bring an entrepreneurial spirt to the role to optimize and evolve the team’s inbound and outbound sales processes through data-driven, results-oriented evaluation and experimentation
• Work closely with Agilis’ SVP of Sales to evaluate and evolve the team’s short-, medium-, and long-term tactics for establishing Agilis as a leading provider of telematics
• Instill a culture of learning and development within the team to ensure a high aptitude of our selling skills in partnership with our training partner, Factor8
• Drive product and industry knowledge within the team to ensure we are seen as knowledgeable and consultative, and to be in tune with our competitors and their trends
• Partner with Marketing in our strategy to continuously enhance and improve our Inbound Marketing process, our targeting approach, and our conversion results
• Participate in industry events/organizations as a thought leader and promote and implement a plan to promote our services at conferences, forums, and seminars
• When the need arises on strategic opportunities, take the lead with the sales team to work the opportunities to closure Collaborate with other departments and Product teams to develop product feedback for the company. Advocate internally for critical product feature development necessary to win and expand revenues
• Work effectively within an organization that still retains its start-up passion for growth, collaborating well with team members and the executive team while providing entrepreneurial leadership

QUALIFICATIONS

• Senior Sales Leader, with proven track record in SaaS software and 2+ years of sales leadership experience. Extensive experience closing deals in the >$1M range
• 7+ years of experience in sales including both Enterprise and start-up
• We are looking for an exceptional leader and coach who can both work with salespeople on the front lines while developing and executing coaching plans for the team’s continued development
• Creativity and an entrepreneurial spirit with critical thinking skills and a history of thriving in a rapidly changing environment A technical background and experience with telematics a plus, but not required
• A strong understanding of how to navigate a growing organization to assess the team’s structure and process to identify areas of success and strength as well those that need improvement and optimization
• Exceptional discipline, attention to detail, and motivation. You must be fully capable of leading the team to respond to challenges while going above and beyond as needed

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• The role is compensated with a base salary commensurate with experience, and through commissions earned against an attainable quota
• Medical, Dental, and Vision Insurance are offered
• Company Paid Short-Term & Long-Term Disability and Basic Life/AD&D Insurance provided
• Matching 401(k) is offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

The Fulfillment Department is an integral part of the organization, receiving incoming deliveries of material and devices and fulfilling, tracking, and coordinating customer orders and returns through the fulfillment process. The Hardware Analyst will ensure the quality of our products by analyzing returned telematics devices for operational condition, configuring telematics devices for Fulfillment, ELD tablet provisioning and preparation, and device hardware and firmware quality acceptance testing. The ideal candidate will be a detail-oriented team player with the proven ability to multitask and problem solve in a fast-paced work environment.

ESSENTIAL FUNCTIONS

• Maintain current knowledge of all devices, configurations, firmware, products, and policies and apply knowledge
• Advanced understanding of all internal systems, processes, and procedures
• Create or update standard operating procedures
• Work with vendors and internal team members to troubleshoot devices, configuration, firmware, and software issues
• Process daily inbound Return Merchandise Authorizations (RMAs) for sales returns, exchanges, defective product returns and shipping errors with the appropriate electronic entry, logging and paper flow
• Conduct testing and provisioning of all telematics and ELD hardware products
• Document issues and the resolutions
• Identify opportunities for enhancement and efficiencies in department processes
• Receive and perform quality control on devices and upload information in Inventory Management software for devices, accessories and any other related materials received from vendors
• Participate in inventory management by conducting periodic physical counts ensuring proper inventory location, and investigating and resolving inventory discrepancies
• Monitor ELD accessory item levels to ensure adequate inventory levels are available to support orders and RMAs
• Consistently meet or exceed individual and team SLAs and performance objectives
• Assist with Fulfillment order processing and shipping as needed
• Conduct training with team members and new hires on processing RMAs and testing devices
• Participate in short question-and-answer sessions with departments about returned devices and processes
• Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
• Maintain excellent relationships with departments interacting with Fulfillment
• Maintain an organized work area with returned device inventory and RMA processing
• Maintain a safe and clean work environment by assisting in disinfecting work areas, removing trash, and breaking down boxes
• Perform other duties as assigned

QUALIFICATIONS

• Inventory management and distribution experience
• Strong PC skills and proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to handle multiple tasks in a fast paced, changing environment
• Excellent problem solving and decision-making skills
• Exceptional attention to detail
• Self-starter and good analytic skills for improving process tasks and efficiency
• Must be able to handle interruptions and maintain focus
• Technical computer knowledge
• NetSuite inventory knowledge is a plus
• Exceptional internal/external customer service skills required
• Excellent written and verbal communication skills required including ability to communicate technical information to non-technical audiences
• Organizational and time management skills required
• Ability to learn quickly and work independently
• Must be able to lift up to 50 lbs.
• Must be able to stand and walk up to 50% of the time
• Customer and team focused attitude

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 7:30 AM until 4:30 PM
• May require additional hours weekly to complete assigned work
• Training on RMA procedures, fulfillment processes and device products

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

The Hardware Engineering department is an integral part of the Engineering organization. They support product development, hardware evaluation, and develop device configuration and settings. They also perform quality acceptance testing of devices and firmware from hardware manufacturers and suppliers. Hardware Engineering provides support to the Product Group to help determine if products will function properly and meet market and customer needs. They also provide support to the Customer Support teams to help resolve customer problems as they arise. The Hardware Engineer will define device test strategies, review, and present the results.

ESSENTIAL FUNCTIONS

• Deliver a positive Agilis Systems customer experience for our customers; owning the success of the customer Research and test telematics hardware and firmware for new and existing applications
• Develop configurations for telematics devices, generate test plans and perform validation testing for those devices
• Document and maintain firmware versions, telematics device configurations and customer specific setup
• Interface with hardware suppliers and ensure products and configurations meet our requirements
• Provide support to Sales and Customer Support departments to solve customer problems and develop new solutions. Occasional travel to customer locations might be required
• Design, document and test wiring harness and connectors for telematics devices
• Train and assist Fulfillment personal with new products and changes to existing products
• Support the Software Development team on new and existing devices and configurations
• Develop and maintain a complete understanding of internal systems, processes and procedures
• Other duties as assigned

QUALIFICATIONS

• B.S. in Electrical Engineering, Electronics Technology or equivalent experience
• 2-3+ years of relevant work experience in product development and/or product validation testing
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Experience conducting verification and validation testing of electronic hardware, firmware and cable assemblies
• Ability to develop a test plan and conduct bench and field testing in support of that plan
• Experience with Lean concepts, techniques and, FMEA (Failure Modes & Effects Analysis. Six Sigma and Green Belt training a definite plus
• Experience with Telematics devices and CAN bus protocols a plus, knowledge of cellular connectivity and networking would be even better
• Knowledgeable of configuration management, version control concepts, tools, and practices
• Basic understanding of wired & wireless networks (TCP/IP, WiFi, Bluetooth) is desired
• Experience with CAD programs & tools; (OrCAD, ECAD, AutoCad, LT Spice, Solidworks) would be helpful

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)